Frequently Asked Questions

 

1. What is FurniFlip?

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FurniFlip is a marketplace for buying, selling, and donating secondhand furniture and preloved goods. We’re committed to sustainable living by giving items a second life while offering affordable options for your home.

 

2. How do I sell my items on FurniFlip?

 

To sell your items, create an account, upload photos and descriptions of your items, set a price, and list them on our platform. Once your item sells, we’ll notify you with the next steps for delivery or collection.

 

3. Can I donate items to FurniFlip?

 

Yes! We gladly accept donations of furniture and preloved goods in good condition. Simply contact us to arrange a collection or drop-off. Your generosity helps promote sustainability and benefits our community.

 

4. Do you offer delivery services?

 

Yes, we provide delivery services for purchased items at an additional cost. Fees vary depending on your location and the size of the

item. Contact us for a customised quote.

 

5. Can I arrange for my items to be collected?

 

Absolutely! If you're selling or donating items, we offer a collection service. Simply let us know the item details and location, and we’ll handle the rest.

 

6. What condition should items be in to sell or donate?

 

All items should be clean and in usable condition. We do not accept items that are broken, heavily stained, or unsafe. If you’re unsure, send us photos and we’ll advise.

 

7. What payment methods do you accept?

 

We accept payments through major credit/debit cards, PayPal, and bank transfers. For local transactions, cash payments may also be arranged.

 

8. Do you offer refunds or returns?

 

Refunds or returns are only accepted for items damaged during delivery or if the item is not as described. Contact us within 24 hours of delivery for assistance.

 

9. Are there any additional fees?

 

Additional fees may apply for services such as delivery, collection, or delays during collection or delivery due to restricted access. Any fees will be clearly outlined before booking.

 

10. How can I contact FurniFlip?

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You can reach us via email at [insert email address] or call us at [insert phone number]. We’re happy to assist with any questions or concerns.